Refund & Cancellation Policy
Our customer commitment is simple: if Audit3PL (operated by Orvex Software) does not identify verifiable, actionable discrepancies on your monthly warehouse invoice, we provide an immediate 100% refund.
1. Actionable Findings Guarantee (30-Day Window)
We stand unconditionally behind our algorithmic audit engine. You are fully eligible for an immediate 100% money-back refund within 30 calendar days of purchase under either of the following conditions:
✓ Zero Substantiated Discrepancies
If the unlocked audit report generated by our engine identifies $0.00 in valid contractual or billing extension variances on your invoice.
✓ 3PL Warehouse Disproves Findings
If your 3PL account manager proves that flagged line items (duplicate picks, off-season surcharges, or DIM weight) were accurately billed pursuant to your contract schedule.
2. Lemon Squeezy Merchant of Record Terms
Audit3PL partners with Lemon Squeezy, LLC as our Merchant of Record and authorized reseller.
In accordance with the Lemon Squeezy Refunds & Chargebacks Documentation, Lemon Squeezy reserves the right to issue refunds within 60 days of purchase to prevent payment disputes. We actively enforce a fair, no-hassle customer refund workflow to resolve any questions or issues promptly without friction.
3. How to Request a Refund (Step-by-Step)
To request a refund, follow these simple steps:
-
Send an email to support@audit3pl.com with the subject line:
Refund Request - [Your Audit ID or Order ID]. - Include the email address used during checkout and a brief note explaining that the findings were non-actionable or disputed by your warehouse.
- Our support team will review and confirm your refund within 24 to 48 business hours.
- Once authorized, Lemon Squeezy automatically credits 100% of the funds back to your original payment method. Depending on your financial institution, the refund typically reflects in your account within 3 to 5 business days.
4. Card Statement Descriptor & Chargeback Prevention
ℹ️ Recognized Transaction Details
When you purchase an audit from Audit3PL, the transaction will appear on your bank or credit card billing statement as:
If you ever do not recognize a charge or have any inquiry regarding a transaction, please contact us directly at support@audit3pl.com before contacting your bank. We can issue a complete refund immediately without the delays or complications of formal bank chargeback disputes.
5. Contact Information
For all refund, billing, or guarantee questions:
Email: support@audit3pl.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Response Commitment: All inquiries answered within 24–48 business hours.